All answers to your questions right here.

Payment

1. What are the payment options?
- Direct Deposit  (Metrobank)

- Debit/Credit Card via Paypal
- Debit/Credit Card/Gcash via Paymongo

2. Where to send proof of payment if direct deposits?
-You can send your proof of payment to any of our messaging platforms. You will receive an acknowledgement from us within 24 hours.

3. Do you accept COD?

- COD is temporarily not available.

Order

 North Hjem Order Process

 

1. Do you accept pre-order?

- Every effort is made to maintain the availability of all the products, but due to increasing demand, some items might become unavailable. To still provide the needs of our customer, we are providing pre-order of products that are out of stocks.

- Once you confirm your pre-order items and paid 50%-100% of total amount due (as required depends on the total purchase), you will receive a confirmation that the item is reserved to you. Pre-ordered items usually arrive 6-10 weeks.

 

Delivery, Pickup and Assembly

North Hjem Delivery Guidelines

1. Do you deliver?

- Yes! We can bring your orders on your doorstep wherever you are in the Philippines!

2. How long does delivery take?

- Delivery period will depend on your chosen delivery option:

  •   Express Delivery: 1-2 working days
  •  Standard Delivery: 7-10 working days
  •  Provincial Delivery: 7-14 working days depends on the location.
  • Free Delivery within Metro Manila and Bulacan: 7-10 working days

For more specific details, please refer to our Shipping Policy.

 3. How much is the delivery charge?

- Great news! We offer free delivery within Metro Manila and Bulacan.

- For other options, delivery charge will depend on your chosen delivery method and location. Delivery charge will be calculated and advised upon order confirmation.

For more specific details, please refer to our Shipping Policy.

4. Will I get a notification of the delivery status of my orders?

- Yes, you will be notified when your item is already sent out for delivery and when it is delivered.

5. What if I’m not available on the delivery schedule?

- Please inform us your unavailability once you receive the delivery schedule notification. We will try to reschedule your delivery.

- If reschedule is not possible, please advise us the name and mobile number of your representative to receive the item.

- The representative should present his/her valid ID upon receiving the item. 

6. As a buyer, do I need to present a valid ID when receiving the item?

- Valid ID is required as a proof that you are the buyer.

7. Can I pick up the items from your warehouse?

- Yes, we will advise you on your pick-up schedule within 1-3 working days after order/payment confirmation. Our warehouse is open for pick-up from Monday to Saturday, 8AM-5PM. 

8. Do you have a physical store or showroom?

- Currently we operate solely as an online store. Having a physical store or showroom is one of our plans and we will keep you posted about this.

9. I want to have my items assembled and/or installed.

- North Hjem products are generally easy to assemble and require no special tools. But if you prefer, we can send our team to assemble your items in your house with a reasonable price.

- We also offer installation of our lighting products for a reasonable price. Refer to Additional Services to know more.

Returns and Exchange

1. I received a damaged item.

 - Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

- We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

- To start a return, you can contact us thru our messaging platforms. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

- You will be asked to choose on below options:

  • Refund: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

2. Exceptions / non-returnable items

- Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and pre-assembled furniture, lighting fixtures and accessories. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

- Unfortunately, we cannot accept returns on sale items or gift cards.

Complaints / Suggestions

We will be happy to receive any suggestions or recommendations to improve our products and services. If you have complaints, rest assured we will take note of that and provide action as necessary. Please feel free to contact us thru our messaging platforms.

Other Services

Our main goal is to provide the best satisfaction to our customers, so we are happy to announce that we have the best designers and specialists that can assist you to make your home feels home. Please feel free to inquire about below services thru our messaging platforms.

  • Interior Design Consultancy
  • Architectural Design Consultancy
  • Furniture Selection
  • Measurement Services
  • Assembly and Installation Services
  • Gift wrapping services